About US
Family Owned and Operated for Over 30 Years
Welcome to Cleaning & Restoration Specialist, a family-owned business led by husband and wife team, Tom and Yolanda Lott. Serving San Antonio for over 30 years, we are dedicated to exceeding customer expectations and providing reliable, high-quality restoration services when you need them most.
Our Story
We believe in not just restoring properties but also restoring peace of mind. Our motto, “Water damage is the work we do, but what we do is take care of people in times of distress,” is the foundation of everything we do. Every job is more than just a task – it’s an opportunity to positively impact the lives of those we serve.
Why Choose Us?
Always Here for You
We offer 24/7 emergency services, and you’ll always reach a live person when you call—no answering machines or automated systems. Whether it’s a Sunday or Tuesday, our team is always ready to help.
Certified & Professional Team
Our technicians are IICRC certified and trained to handle various restoration challenges with professionalism and expertise.
Dual Licensing for Comprehensive Services
We are dual licensed by the state of Texas as both mold inspectors and contractors, which allows us to legally and effectively perform mold remediation. This unique qualification ensures that we not only address the mold itself but also tackle the underlying moisture issues that caused it, providing a thorough and safe restoration process for your property.
Family-Oriented Values
We treat every customer like family, ensuring a compassionate, honest, and reliable service. As a family-run business, we’re deeply invested in the well-being of our community.
Honest & Transparent
We are committed to integrity and always keep you informed throughout the restoration process, with no hidden costs.
Our Values
Respect
We ensure you are kept in the loop during every step of restoration.
Integrity
We promise only what we can deliver and keep you informed of any changes or additional costs.
Customer Service
Your satisfaction is our top priority. We are committed to providing exceptional service every time.
Meet Our Team
Tom Lott
Co-Founder
Tom is the driving force behind our company, a proud San Antonio native with a passion for helping others and has built a reputation for reliability, compassion, and excellence. He has established himself as a trusted leader in the restoration industry in Texas and is committed to high standards and compliance. He holds two professional licenses with the State of Texas – Mold Contractor and Mold Assessor. Known for his strong work ethic and hands on approach, he leads his team by example, ensuring that every project is handled with integrity, efficiency, and a focus on the health and safety of the clients they serve.
Yolanda Lott
Co-Founder
Yolanda joined Tom in the business after a rewarding career working for one of America’s largest insurance companies. She is the heart of CRS, managing customer relations and ensuring smooth operations. Yolanda has a strong eye for detail and a hands-on leadership style, she ensures that every project is handled with care, urgency, and thoroughness. Her commitment to excellence, empathy, and compassion sets the tone for the entire team.
Jim Saunders
Field Supervisor
I’m on my 3rd year at Cleaning & Restoration Specialist. I bring 44 years of Service & Sales experience to the team, and I love serving the needs of others. When I am not working, I enjoy spending quality time with my family & volunteering to serve my community. I love surfing, sailing, scuba diving, & cycling. Working with people gives me the greatest joy & is one of the reasons I love working here. We really care for people in their moments of need.
Reese Carter
Administrative Assistant
Nathaniel Zavala
Billing Specialist/Technician
I have been at Cleaning & Restoration Specialist for 4 years and have worked in the field and in the office. I enjoy training others to do work effectively and safely. I enjoy playing disc golf and spending time with my family and friends.
Rochelle Wanier
Billing-Specialist
George Cano
Crew Lead
I have a background in customer service and have been with the company for 3 years. I bring a positive attitude to every project and enjoy working directly with our customers in the field to make sure all their needs are addressed and communicated with our office. I cherish spending time with my friends and family.
Chris Hurth
Helper
I’ve been working at CRS for 1 year. I don’t have a background in restoration, but CRS has truly evolved my understanding of how to efficiently and thoroughly mitigate damage from water, fire and mold. I’m still learning, but one strength I bring to the team is self-sacrifice as I always make myself available to assist others when needed. I enjoy playing sports, exercising, anything that keeps me busy and active.